Mercury Integrations
Service Level Agreement & SOP Portal
Off-Site Monitoring Sign-Up
Complete all sections and submit. Your account manager will be in touch within 2 business days. All pricing excludes VAT.
Client Information
Monitoring Type & Pricing
Contract Term
Select your preferred contract duration. A 7% annual escalation applies.
Additional Services (Optional)
| Service | Basis | Rate (ex VAT) | Units | Select |
|---|
Cost Summary
Terms & Conditions
CONTRACT VALIDITY & CANCELLATION
All cancellation requests must be submitted in writing with at least one calendar month’s advance notice. Verbal or telephone cancellations are not accepted. The service provider reserves the right to full remuneration for the contract term unless superseded by a mutually endorsed termination agreement.
ANNUAL ESCALATION
Prices escalate at 7% per annum on the anniversary of the commencement date. Should the CPI exceed 15% p.a., rates will be renegotiated subject to 30 days’ written notice.
CUSTOMER RESPONSIBILITIES
The client must provide Mercury Integrations with access to all necessary facilities and information. Where armed response dispatch is required, the client must maintain an active account and supply a signed letter of authorisation.
LIMITATION OF LIABILITY
Services are a deterrent only and do not constitute an insurance policy. Mercury Integrations will not be held liable for any direct, indirect, or consequential damages. The client is responsible for maintaining comprehensive insurance cover.
PAYMENT
Monthly fees are payable in advance on the 1st of each calendar month by EFT or debit order. Late payments attract interest at 2% above the SBSA Prime Rate. Mercury reserves the right to suspend services for non-payment.
Authorised Signature – Service Level Agreement
Section A — Reporting Structure
What reporting structure do you require?
e.g. Should the operator contact you about suspicious activity, and only dispatch Armed Response if you are unreachable or in distress, then report on WhatsApp after?
Section B — Contact List
Section C — Armed Response Details
Section D — Additional Protocol Notes
Any additional instructions, access codes, special conditions, or notes for the monitoring operator.
Section E — Site & Camera Notes
Describe the camera layout, key areas monitored, known blind spots, or site-specific information the operator should know.